Terms and Conditions


1. Introduction

Welcome to Aurora Prime Virtual Agency ("Company," "we," "our," or "us"). These Terms and Conditions ("Terms") govern your access to and use of our website (auroraprimeva.com) and the services provided by Aurora Prime Virtual Agency. By using our website and services, you agree to comply with and be bound by these Terms. If you do not agree with any part of these Terms, you must refrain from using our services.

2. Services Provided

Aurora Prime Virtual Agency offers a range of business solutions designed to assist clients in growing their businesses. Our services include but are not limited to:

  • Business Coaching & Consultation: Providing strategic guidance and expert advice to improve business operations and overall success

  • Social Media Management: Managing social media platforms, creating and scheduling content, and engaging with audiences to enhance brand presence.

  • Lead Generation: Identifying potential clients, nurturing leads, and assisting businesses in customer acquisition.

  • Inbound & Outbound Calls: Handling customer support, sales calls, appointment setting, and other call-related services.

  • Administrative Support: Providing virtual assistance services such as CRM management, email handling, and calendar management.

  • Web Development & Design: Creating and maintaining custom websites to enhance a business's online presence and branding.

3. User Responsibilities

By using our services, users agree to:

  • Use our services and website only for lawful and legitimate purposes.

  • Provide accurate, up-to-date, and complete information when engaging with our services.

  • Comply with the terms outlined in any service contract signed before the commencement of work.

  • Not misuse, exploit, disrupt, or interfere with our services, website, or any related systems.

  • Maintain the confidentiality of any proprietary or sensitive information obtained through our services.

  • Not reproduce, distribute, resell, or exploit any portion of our services without prior written consent.

  • Adhere to any applicable local, national, and international laws governing their use of our services.

4. Payments and Refund Policy

  • A 50% down payment is required before the start of any contract.

  • The remaining balance must be paid as per the agreed payment schedule outlined in the contract.

  • Payments must be made through approved payment methods as indicated by the Company.

  • No refunds will be issued once payment is made and services have commenced.

  • Failure to complete payments as per the agreement may result in the suspension or termination of services.

  • A formal contract must be signed before services are initiated, outlining the scope, duration, and payment terms.

5. Limitation of Liability

  • We strive to provide high-quality, uninterrupted services but do not guarantee that our services will always be free from delays, errors, or disruptions.

  • Aurora Prime Virtual Agency shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our services.

  • Service interruptions due to third-party providers, internet connectivity issues, force majeure events, or unforeseen circumstances are beyond our control and not our responsibility.

  • Clients acknowledge that any business decisions made based on our consultation and services are at their own risk.

  • In no event shall our liability exceed the amount paid by the client for the specific service in question.

6. Intellectual Property

  • All content, materials, graphics, and intellectual property on our website and within our services remain the exclusive property of Aurora Prime Virtual Agency unless otherwise agreed upon in writing.

  • Users may not copy, modify, distribute, or use our intellectual property without prior written consent.

  • Any unauthorized use of our content or materials may result in legal action.

7. Termination

  • We reserve the right to terminate or suspend access to our services at our discretion, without prior notice, if a user violates these Terms.

  • Users may terminate their contract or service agreement by providing written notice as per the terms specified in their signed contract.

  • Termination of services does not exempt users from their obligation to pay for any services rendered before termination.

8. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of Australia, the United States, and the Philippines. Any disputes arising from these Terms shall be subject to the jurisdiction of the appropriate courts in these jurisdictions.

9. Amendments

  • We reserve the right to update, modify, or amend these Terms at any time without prior notice.

  • Users will be notified of any material changes to these Terms, and continued use of our services after such changes constitute acceptance of the revised Terms.

10. Confidentiality and Data Protection

  • We value the privacy and confidentiality of our clients. Any sensitive information shared with us will be protected and will not be disclosed to third parties without prior consent, except as required by law.

  • Our website and services may collect and process user data as described in our Privacy Policy.

  • Users are responsible for safeguarding their account information and ensuring the confidentiality of any login credentials.

11. Contact Information

For any inquiries regarding these Terms and Conditions, please contact us at [email protected]