Privacy Policy

1. Introduction

Aurora Prime Virtual Agency ("Company," "we," "our," or "us") is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and disclose your personal data when you use our services or visit our website (auroraprimeva.com). By using our website and services, you consent to the practices described in this policy.We adhere to the privacy laws of Australia, the United States, and the Philippines, including the Australian Privacy Act 1988 (Cth) and its amendments, as well as relevant data protection regulations in other jurisdictions.

2. Information We Collect

We collect only the personal information necessary to provide our services, including but not limited to:

  • Name, address, and contact details (email, phone number, etc.)

  • Payment information, including credit card details

  • User IDs and passwords for our services (if applicable)

  • Records of correspondence between you and our team

  • Details of services provided to you

3. How We Collect Your Information

We collect personal information through:

  • Direct interactions (via phone, email, or in person)

  • Our website and online forms

  • Third-party services such as NextRoll and other service providers

  • Publicly available sources and affiliated companies (if relevant)

4. How We Use Your Information

We use the collected information for the following purposes:

  • To process and fulfill your service requests

  • To manage our services, including customer support and billing

  • To improve and develop our services

  • To conduct surveys on user experience and satisfaction

  • To generate statistics for internal business improvements

  • To promote and market our services (subject to opt-out options)

5. Data Security & Retention

We implement strict security measures to protect personal information from unauthorized access, alteration, or disclosure. Personal data is stored securely and retained only as long as necessary to fulfill the intended purposes or comply with legal requirements.

6. Disclosure of Information

We do not sell or rent personal information to third parties. However, we may disclose your information to:

  • Service providers assisting in business operations (e.g., payment processors, marketing partners)

  • Legal and regulatory authorities when required by law

  • Affiliated companies within our business structure (if applicable)

7. Your Rights and Choices

Depending on your jurisdiction, you may have rights regarding your personal data, including:

  • Accessing and reviewing the information we hold about you

  • Requesting corrections to inaccurate or incomplete data

  • Opting out of marketing communications

  • Requesting data deletion (subject to legal obligations)


To exercise these rights, please contact us at [email protected]

8. Cookies and Tracking Technologies

Our website may use cookies and tracking technologies to enhance user experience. You can modify your browser settings to disable cookies, though this may affect website functionality.

9. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Significant changes will be communicated via our website or other appropriate channels.

10. Contact Information

For any questions regarding this Privacy Policy, please contact us at [email protected]